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Booking Information

How do I book a place on a course?

Before booking, please check the course, aim, objective and other details to check that it will meet your training needs, and read our terms and conditions. Then you can can complete our online booking form. You will need to provide a Purchase Order number when filling out the form. If you have any questions about the courses or booking, please contact our Training Administrator at training@ukcisa.org.uk.

How can I find out if there is space on a particular course?

Availability can be found online via the events calendar, alternatively either call the Training Administrator on 020 7288 4342 or email training@ukcisa.org.uk

How much do training courses cost?

£215 members, £145 students' union members and £420 non-members. Some courses vary so check on each individual course.

When and how will I need to pay?

You will be invoiced 2 weeks before the training day. We accept payment by cheque or BACS transfer.

What happens after I make a booking?

Once we have received your booking we will send you an email to confirm receipt of your form. If you do not receive confirmation two weeks after sending in your form, please contact UKCISA to ensure that your booking has been received. Please do not make any travel arrangements until you are sure that you have been allocated a place on a particular course.

Joining instructions, which contain a map as well as further information on your course, will be sent via email a couple of weeks before you are due to attend.

What happens if I can’t make the date?

Please see our terms and conditions. Refunds will only be given if cancellations are made in writing more than two weeks prior to the course. Delegate substitutions can be made at anytime without any charge.

What does the course cost include?

The cost of a full days training includes all course materials, lunch and refreshments.

What if I need overnight accommodation?

Accommodation is not included with any booking. If you should need overnight accommodation please contact us for details of whether the venue offers any deals with local hotels.
(Please do not make any travel arrangements until you are sure that you have been allocated a place on a particular course).

What about dietary and other individuals needs?

If you have any dietary requirements, please give details on your course booking form and we will try to ensure that your requirements are met. If you are attending a course while fasting, for example during Ramadan, please let us know on your course booking form so that we can make appropriate provision.

If you have a mobility difficulty, please let us know on your booking form as we sometimes need to make appropriate arrangements with venue staff, even at some venues that have wheelchair access.

If you have any other needs such as an induction loop or large print materials, please tell us on your booking form. Alternatively, you can telephone the training administrator at UKCISA to discuss your needs.

Do you offer in-house or tailored training?

We are able to offer the following in-house training courses:

  • Framework for Fees,
  • Residence Requirements for Fees,
  • Introduction to Cultural Awareness.

Please contact the Training Administrator for further information on 020 7288 4330 or email training@ukcisa.org.uk with details of your enquiry.

What is a Purchase Order number and where can I get one?

A purchase order (PO) number is an code assigned by your institution (usually finance department) to orders placed with a vendor.

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